Creative Enterprises does not provide our own van service but we are pleased to help you with arrangments; please call LaTrecia at 770-962-3908 x107 for more information.
Commercial Van Rider No-Show Policy
Until June 30, 2021 View Point Health continues to subcontract and coordinate with commercial van companies to transport our individuals to our Lawrenceville campus.
The van will only wait 5 minutes at your house. If your individual does not come to the van promptly they will leave and charge a no-show fee.
If you need to cancel a ride, you must contact View Point at least two hours prior to the scheduled ride at 678-209-2430 and they will contact the subcontractor. We cannot cancel for you on short notice but please also call LaTrecia so we know you cancelled and can verify if needed.
The sooner you can cancel a ride the better. If they do not hear from you at least two hours in advance of scheduled pick-up time, they may charge a no-show fee of $20 per ride. Contacting us after you call View Point provides a record that you cancelled your ride in time and allows us to assit with a cancel charge dispute, if required.
You must pay any no-show fee to us within 3 days for your individual to continue van transportation after that date. You may send the cancel charge in with your individual or make an Urgent Payment.
If you do not pay the no-show fee Creative is still billed for the charge and it reduces the transportation budget for all the individuals that we serve.
Please help us keep unnecessary transportation costs down by following these guidelines to eliminate no-show fees.