In our most recent client satisfaction survey, our clients tell us they’re very happy with our services.
The clients who said they were “satisfied” with six different measured areas gave an average of 88% satisfied; and never more than 5% unsatisfied, with our services. We pride ourselves on using client feedback to make constant improvements in our services, and in the way we deliver services to our clients.
We measure client satisfaction in the areas of how well we respect their rights; in how well we protect their health and safety; in how we communicate with clients and their caregivers/families; in giving clients choices in their programs and daily activities; in personal services; and in overall satisfaction. The accompanying graph shows very high scores in each of the six categories.
This latest survey tells us we’re on the right track, but we will continue to look for ways to make our programs the very best for our clients.
